Q: How do you ensure consistent product quality? Do you provide third-party test reports?

A: We implement full-process quality control including raw material inspection, production line checks, and finished product aging tests. Each batch can be supplied with CE/ROHS certificates from independent labs.

Q: What’s your MOQ? Do you accept trial small quantity orders?

A: Standard products have 50pcs MOQ, but we accept trial orders for specific products (with slightly higher unit cost). Custom projects have flexible MOQ based on design requirements.

Q: What’s the production lead time? Do you assist with shipping arrangements?

A: Regular items ship within 15-20 days; customized products require 30-45 days. We provide EXW terms and can recommend reliable freight forwarders for customs clearance.

Q: How do you handle quality issues?

A: We offer 12-month warranty for defective products. For confirmed quality issues, we provide free replacements or refunds after technical verification.

Q: Can we visit your production facility? What’s the approval process?

A: We welcome client visits with prior appointment. Please feel free to reach out our sales team for details.